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SHIPPING & RETURNS
SHIPPING POLICY
At The Lavy, every order is carefully prepared to ensure that your products arrive safely and in excellent condition.
Once your payment has been confirmed, your order will be processed and prepared for shipment. Delivery times may vary depending on the shipping address, selected shipping method, and product availability.
When available, tracking information will be provided so you can follow the progress of your order.
Please make sure that your shipping information is entered correctly at checkout. Delays resulting from incorrect or incomplete address information, the recipient being unavailable, access restrictions, or circumstances involving the shipping carrier may affect the estimated delivery time.
The Lavy is committed to making the shipping process safe, transparent, and efficient, while keeping customers informed whenever possible.
RETURN & EXCHANGE POLICY
At The Lavy, customer satisfaction is one of our top priorities. For this reason, we provide procedures for returns, exchanges, and the resolution of issues related to your order, subject to the applicable conditions and consumer protection laws.
If you receive a product that is defective, damaged, different from the item ordered, or otherwise incorrect, please contact our customer service within the applicable period. Be sure to provide your order number and, when necessary, photographs or other information that may assist us in reviewing the issue.
For return or refund requests resulting from a change of mind or cancellation, the applicable legal requirements and deadlines for online purchases will be observed.
Products intended for health, hygiene, and personal care may be subject to specific return conditions when their packaging or protective seal has been opened, particularly due to hygiene, safety, and consumer protection considerations.
Once we receive your request, The Lavy team will review the situation and provide you with instructions regarding the next steps.
Our commitment is to handle every request with transparency, respect, and efficiency, always striving to provide a trustworthy and positive shopping experience.